Return & Refund Policy

Refunds and Returns Policy:

Customers are eligible to request a refund or return under certain conditions:

Damaged Product: Customers have the right to request a refund or return if the product they receive is damaged or defective. We understand that receiving a damaged item can be frustrating, and we strive to resolve such issues promptly and satisfactorily.

Wrong Product: If customers receive the wrong product due to an error on our part, they are entitled to a refund or return. We take responsibility for any discrepancies in the products received and aim to rectify the situation as efficiently as possible.

Size Issue (Exchange Only): We understand that finding the perfect fit can be challenging when shopping online. Therefore, customers can exchange a product for a different size if the fit is not suitable. However, please note that exchanges for size issues are limited to once per order.

Eligibility and Exceptions:

Most clothing items are eligible for refunds and returns to ensure customer satisfaction. However, there are exceptions:

Timeline for Requests: Customers must request a refund or return within 7 days from the date of delivery of their order. We encourage customers to inspect their items upon receipt and promptly notify us of any issues to initiate the resolution process within the specified timeframe.

Procedure for Requests:  To initiate a refund, return, or exchange request, customers can contact us via phone at 9779332281 or email at lucifergurgaon@gmail.com. Our dedicated customer support team is available to assist customers throughout the process and address any concerns they may have. Customers should provide details of their order, including the order number and the reason for the request, to facilitate a smooth resolution. 

Refund Process: Refunds will be processed to the original payment method used for the purchase. Once we receive the returned product and verify its condition, refunds will be issued promptly within 15 days. We prioritize the timely processing of refunds to ensure customer satisfaction and maintain trust and transparency in our transactions. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10-15 days , depending on your card issuers policies.

Shipping Costs: Customers are responsible for covering the shipping costs associated with returns. While we strive to provide a seamless shopping experience, we kindly request customers to bear the shipping fees for returns or exchanges. Please note that we will only refund the cost of the product itself, and shipping fees are non-refundable.

Handling Damaged Items: In the unfortunate event of receiving damaged or defective items, customers must provide a video showing the condition of the product upon opening the sealed package. This video serves as crucial evidence to verify the issue and expedite the return or exchange process. We understand the inconvenience caused by receiving damaged items and prioritize resolving such cases promptly and effectively to ensure customer satisfaction.

Return and Exchange Policy:  At Brandsales, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges within 7 days of receiving your items.

Exchange Process:

1. Contact our customer service team within 7 days of receiving your order to initiate an exchange request.

2. Once your request is received, you will be provided with further instructions on how to proceed.

3. Send back the item(s) in their original condition and packaging within 15 days of your exchange request being approved.

4. Upon receipt of the returned item(s), we will process your exchange and ship out the new item(s) promptly.

Return Process:

1. Contact our customer service team within 7 days of receiving your order to initiate a return request.

2. Once your request is received, you will be provided with further instructions on how to proceed.

3. Send back the item(s) in their original condition and packaging within 15 days of your return request being approved.

4. Upon receipt of the returned item(s), we will process your refund to the original payment method used for the purchase.

Please note:

 Items must be unworn, unwashed, and with all original tags attached to be eligible for return or exchange.

 We reserve the right to refuse returns or exchanges that do not meet our return policy guidelines.

 Shipping costs associated with returns or exchanges are the responsibility of the customer, except in cases where the return or exchange is due to a fault on our part.

Please feel free to contact us if any query regarding our refund and return policy

Mo. +91 9779332281

E-mail : lucifergurgaon@gmail.com